Terms

General Terms of Sale

Terms and conditions apply as of 05/11/2014.

The company Caractère SARL (hereinafter referred to as THE SELLER) is registered with the trade register under number RCS Paris B 389 928 862. Its postal address is CARACTERE 2 rue Léon Mauvais 93600 Aulnay sous bois and its email address is info@caractere-paris.com. Any order for a product listed in the online store of the website www.caratere-paris.com (hereinafter referred to as THE SELLER'S SITE) implies the prior consultation and acceptance of these general terms of sale. The validation click of the order implies full acceptance of these terms. This click has the value of a "digital signature".

Purpose:
These general conditions are intended to define the rights and obligations of the parties in the context of the online sale of goods offered by THE SELLER to the consumer.

Order Confirmation:
Contractual information will be confirmed by email to the address indicated by the consumer in the order form.

Proof of transaction:
The computerized records kept in the computer systems of the company Caractère Sarl under reasonable security conditions are considered as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is done on a reliable and durable medium that can be produced as evidence.

Information about the products:
Every effort has been made to ensure the accuracy of the information presented on THE SELLER'S SITE. THE SELLER or its suppliers are not responsible, however, for any consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted, even if THE SELLER was aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. Photos, descriptions, and prices of products are not contractual.

Validity period of the offer and its price:
Our prices are valid for the day.

Delivery method:
Products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve. All products leave our premises in perfect condition. The customer must inform the carrier (or the postman) of any small traces of impact (holes, crushing marks, etc.) on the package, and if necessary, refuse the package. A new identical product will then be sent to you at no cost. The exchange of any product declared, subsequently, damaged during transport, without any reservation having been made upon receipt of the package, cannot be accepted. As in any shipment, it is possible to experience delays or for the product to get lost. In such a case, we contract the carrier to start an investigation. Every effort is made, for as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense. We decline any responsibility for the lengthening of delivery times due to the carrier, especially in case of loss of products, bad weather, or strike.

Delivery problem due to the carrier:
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products) must be imperatively indicated on the delivery note in the form of "handwritten reservations", accompanied by the signature of the customer. The consumer must also confirm this anomaly by sending the carrier, within (2) two working days following the delivery date, a registered letter with acknowledgment of receipt setting out said claims. The consumer must send a copy of this letter to THE SELLER'S ADDRESS. Without this record, we do not proceed with any exchange.

Delivery errors:
The consumer must inform THE SELLER, on the day of delivery or at the latest on the first working day following delivery, of any claim for delivery error and/or non-conformity of products in nature or quality compared to the indications on the order form. Beyond this period, any claim will be rejected. This claim to THE SELLER can be made at THE SELLER'S ADDRESS. Any claim not made in accordance with the rules defined above and within the time limits set will not be considered and will release THE SELLER from any liability to the consumer. In case of delivery error or exchange, any product to be exchanged or refunded must be returned to THE SELLER in its entirety and in its original packaging in perfect condition to THE SELLER'S ADDRESS. To be accepted, any return must be reported and have the prior agreement of THE SELLER, who, in case of agreement, will resend the package to the correct address. Shipping costs are the responsibility of THE SELLER, except in the event that it is found that the product does not correspond to the original declaration made by the consumer in the return sense.

Product warranty:
The provisions of these general conditions cannot deprive the consumer of the legal guarantee requiring the professional seller to guarantee it against all the consequences of hidden defects in the thing sold. The consumer is expressly informed that THE SELLER is not the manufacturer of the products presented on THE SELLER'S SITE and that THE SELLER disclaims all liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the manufacturer of the product can be sought by the consumer, based on the information on the packaging of said product. The warranty period is one year (1 year). Excluded from this warranty are all products